Store Injury Claim

Legal · English ↔ Chinese

1. Solicitor · turn 1

   I understand that a customer has made a claim after being injured in your store. Please tell me what happened.

   我了解一名顧客在您的店內受傷後提出了索賠。請告訴我發生了什麼事。

2. Store Owner · turn 2

   她說自己在入口附近滑倒，手腕受了傷，現在要起訴我的店。

   She says she slipped near the entrance, injured her wrist, and is now suing my store.

3. Solicitor · turn 3

   Have you received any formal documents, such as a letter of demand or court papers?

   您是否收到任何正式文件，例如索賠函或法院文件？

4. Store Owner · turn 4

   昨天有人把一份法院文件送到店裡。我還沒有回覆，因為我不明白上面的內容。

   Yesterday someone delivered court papers to the shop. I have not responded because I do not understand what they say.

5. Solicitor · turn 5

   Please bring the original documents to us as soon as possible. There may be a deadline, so it is important not to ignore them.

   請盡快把文件正本帶給我們。文件可能有期限，因此請勿置之不理。

6. Store Owner · turn 6

   我有店裡的監視器錄影，也記得當天下過雨，地板可能是濕的。

   I have CCTV footage from the store, and I remember that it had rained that day, so the floor may have been wet.

7. Solicitor · turn 7

   Please preserve the footage and do not alter it. We will also need any cleaning records, incident reports, photographs, and insurance details.

   請保留錄影，切勿修改。我們還需要任何清潔紀錄、事件報告、照片和保險資料。

8. Store Owner · turn 8

   我有公共責任保險。我應該立刻通知保險公司嗎？

   I have public-liability insurance. Should I notify the insurer immediately?

9. Solicitor · turn 9

   You should check your policy and notify your insurer promptly. We can review the claim and advise you about the next steps after we see the documents.

   您應查看保單並盡快通知保險公司。我們看過文件後，可以審閱索賠並就下一步向您提供建議。

10. Store Owner · turn 10

    我有公共責任保險，也會把保單和監視器錄影副本帶來。

    I have public-liability insurance and will bring the policy and a copy of the CCTV footage.

11. Solicitor · turn 11

    The statement of claim should identify the allegations and the time for filing a defence. We need to check that deadline before deciding how to respond.

    起訴狀應列明指控事項及提交答辯狀的期限。我們需要先核對該期限，才能決定如何回應。

12. Store Owner · turn 12

    顧客當時穿著高跟鞋，而且入口處有警告牌。不過我不知道這些情況是否重要。

    The customer was wearing high heels, and there was a warning sign at the entrance. However, I do not know whether those matters are important.

13. Solicitor · turn 13

    They may be relevant to issues such as duty of care and contributory negligence, but we must review all the evidence before giving detailed advice.

    這些情況可能與注意義務和共同過失等問題有關，但我們必須審閱所有證據後才能提供詳細建議。

14. Store Owner · turn 14

    好的。我會保留證據、通知保險公司，並把所有資料和法院文件帶來，也需要安排普通話口譯。

    All right. I will preserve the evidence, notify the insurer, and bring all the information and court papers. I will also need a Mandarin interpreter.

This is the read-only transcript view, for reviewing before or after a practice session.