A customer consults a sales representative at a Toyota car dealership about purchasing a new Corolla, arranging trade-in valuation for an older vehicle, and exploring financing options.
- John · turn 1
Good morning. Take a seat. I’m John, one of the sales representatives here. How can I help you?
早安，請坐。我是約翰，這裡的銷售代表之一。今天有甚麼我可以幫您的？
- 潘陽 · turn 2
是這樣，我正在考慮買一輛新車，需要一些建議。我對豐田車比較感興趣，但我還沒真的想好。
Well, I'm thinking about buying a new car and need some advice. I'm quite interested in Toyotas, but I haven't really made up my mind yet.
- John · turn 3
That’s a smart choice. I’ve had a Toyota before and I liked it very much. We’ve got various models here. What about the engine size? Any ideas?
那是個明智的選擇。我以前也開過豐田，非常喜歡。我們這裡有多種車型。引擎排氣量方面呢？您有甚麼想法嗎？
- 潘陽 · turn 4
我現在開的這輛車是 1.2 升的發動機，但我覺得長途旅行的時候動力有點不足。這次我想要動力更強勁一些的。我想 1.8 升應該夠了，我覺得我不需要 2.0 升或者更大的。
The car I'm currently driving has a 1.2-litre engine, but I feel it's a bit underpowered for long-distance trips. This time I'd like something with more power. I think 1.8 litres should be enough; I don't think I need 2.0 litres or larger.
- John · turn 5
Right. Well, I think the model you’re looking at is the Corolla. Here’s a picture. Of course, we’ve got one in stock, and I’ll take you to have a look in a minute. The Corolla has been awarded the title of “best-selling economical compact car”.
好的。我想您想找的車型是卡羅拉（Corolla）。這是一張圖片。當然，我們有現車，稍後我帶您去看看。卡羅拉曾榮獲「最暢銷經濟型小型車」的稱號。
- 潘陽 · turn 6
我喜歡這個外形，多吸引人啊，不是嗎？你看見紅色的這台了嗎？充滿了激情和慾望，就像一團火。我猜我女兒一定也很中意這一款。
I like this look; it's quite attractive, isn't it? Have you seen this red one? It's full of passion and desire, just like a ball of fire. I bet my daughter would really like this one too.
- John · turn 7
Yes, I agree. I have to say you have very good taste in cars. I’ll just get a few more details. Um… are there any more requirements in terms of the engine? What kind of transmission do you want? I presume you’d want a manual?
是的，我同意。我不得不說您對車很有品味。我先了解更多細節。嗯……引擎方面還有其他要求嗎？您想要甚麼樣的變速箱？我猜您想買手排檔？
- 潘陽 · turn 8
我想要自動擋的。我從來沒在澳大利亞開過手動擋的車。因為我的第一個駕照是在中國拿的，而中國是靠右行駛的，可是澳大利亞正好相反，所以我還是覺得自動擋比較方便。
I want an automatic. I've never driven a manual car in Australia. Because I got my first driver licence in China, where people drive on the right, whereas Australia is the exact opposite, so I still feel an automatic is much more convenient.
- John · turn 9
I see. Well, here’s the colour chart for the Corolla. I know you love the red, but the blue is also very popular at the moment. Have you thought about the blue?
我明白了。這是卡羅拉的車身顏色色卡。我知道您喜歡紅色，但藍色目前也深受歡迎。您考慮過藍色嗎？
- 潘陽 · turn 10
是，藍色的也很好。可是我還是更喜歡紅色的。如果你了解一些中國文化，你應該知道，紅色是中國最喜慶、最吉祥的顏色。我想我就要這款叫做「激情之紅」的吧。
Yes, blue is nice too. But I still prefer red. If you know a bit about Chinese culture, you'd know that red is the most celebratory and auspicious colour in China. I think I'll go with this one called 'Passion Red'.
- John · turn 11
Sure. I’ve heard of that. However, the only red Corolla we’ve got here at the moment is a manual. So if you want the automatic in Passion Red, we’ll have to order one in for you. You might have to wait a week or so, but I assume that would be okay, right?
當然，我聽說過。不過，我們目前這裡唯一的紅色卡羅拉是手排檔。所以如果您想要「激情之紅」的自排檔，我們就得為您訂購一台。您可能需要等一星期左右，但我猜應該沒問題吧？
- 潘陽 · turn 12
是的，可以，只要不超過兩週。因為我們女兒兩週後就要舉行婚禮了，到時候我們需要用這輛車。我可不想到了婚禮那天車還沒到，那就麻煩了。
Yes, that's fine, as long as it doesn't exceed two weeks. That's because our daughter is having her wedding in two weeks, and we'll need to use this car then. I wouldn't want the car not to have arrived by the wedding day; that would be troublesome.
- John · turn 13
I understand. We should be able to get it here in time, although I can’t give you an absolute guarantee until I check with our supplier. In the meantime, we can go outside and you can have a good look at this one. It has an automatic transmission; only the colour is different. Everything else is exactly the same as the one you’d be ordering. You can even take it out for a test drive if you wish.
我理解。我們應該能及時調貨過來，但在向供應商確認之前，我無法給您絕對的保證。在此期間，我們可以到外面去，您可以好好看看這台車。它是自排檔，只有顏色不同。其他所有配置都與您要訂購的那台完全一樣。如果您想的話，甚至可以開出去試駕一下。
- 潘陽 · turn 14
那可太好了，我都等不及想開車體驗一下了。等等，對不起，我剛才出門比較急，好像忘記帶駕照了。
That would be wonderful; I can't wait to test drive it. Wait, I'm sorry, I was in a bit of a rush leaving the house and seem to have forgotten to bring my driver licence.
- John · turn 15
That’s all right. Unfortunately, we can’t let you take the vehicle out without a valid driver licence, but you can come back another time this week for the test drive. Now, can I ask you about finance? The cash price is going to be somewhere in the region of seventeen thousand dollars, depending on the final specifications and any optional extras. How would you like to pay? Are you in a position to pay cash, or would you need credit?
沒關係。很遺憾，沒有有效駕照我們不能讓您把車開出去，但您本週可以找其他時間再來試駕。現在，我可以詢問一下關於付款財務的事宜嗎？現金價格大概在一萬七千澳元左右，具體取決於最終規格和任何自選配件。您打算如何付款？您有能力全額付現，還是需要辦理貸款分期？
- 潘陽 · turn 16
我想通過信用卡分期支付。我剛支付了房子的首付，所以目前手頭有點緊。我不太想一下子拿出一萬七千塊錢。
I'd like to pay in instalments via credit card. I just paid the deposit on my house, so money is a bit tight at the moment. I don't really want to take out seventeen thousand dollars all at once.
- John · turn 17
No problem. You can discuss the finance arrangements with my colleague in a moment. We have various methods of payment, although whether the full amount can be put on a credit card will depend on the dealership’s payment limits. We can also talk you through our finance options. Do you have a trade-in? I mean, would you be interested in us taking your present car as part exchange?
沒問題。稍後您可以與我的同事討論金融方案。我們有多種付款方式，不過全額是否能刷信用卡取決於車行的付款限額。我們也可以向您詳細介紹我們的貸款方案。您有舊車需要折抵嗎？我的意思是，您是否有興趣讓我們折價接收您現有的車輛來抵扣部分新車款？
- 潘陽 · turn 18
是的，但我得先知道你們是怎麼估價的。只有我認為你們的估價是公平的，我才會把車折價給你們。否則，我們就自己找個車行把它賣掉。畢竟這輛車我開了很多年，我大概知道它值多少錢。
Yes, but I need to know how you value the car first. Only if I feel your valuation is fair will I trade it in to you. Otherwise, we'll just find a dealership ourselves to sell it. After all, I've driven this car for many years and have a rough idea of what it's worth.
- John · turn 19
That’s fair enough. We’re certainly not asking you to agree to anything before you’ve seen the valuation. I’ll just need some personal details from you first, and then we can arrange to value the vehicle. Please give me your full name, address, postcode and a daytime phone number.
這很合理。在您看到估價之前，我們當然不會要求您同意任何事。我只需要先向您索取一些個人資料，然後我們就可以安排車輛估價。請提供您的全名、地址、郵遞區號和白天聯絡電話。
- 潘陽 · turn 20
我名字是潘陽。我住在 Normal 區 James Street 17 號，郵編是 2234。我的白天聯絡電話是 9688 7601。這個號碼可以留言，如果我當時沒接到，我會盡快給你們回電話。這樣可以嗎？
My name is Pan Yang. I live at 17 James Street, Normal, postcode 2234. My daytime contact number is 9688 7601. You can leave a message on this number; if I don't pick up at the time, I'll return your call as soon as possible. Is that okay?
- John · turn 21
That’s fine. And how about the car you have now? What make is it? Do you know the year of manufacture or the model name? And roughly what’s the mileage? What colour is it?
沒問題。那您現在開的這輛車呢？是甚麼品牌？您知道出廠年份或型號名稱嗎？還有行駛里程大約是多少？是甚麼顏色？
- 潘陽 · turn 22
是一輛本田車。我想生產年份應該是 2006 年，型號是 Puma。我不太確定確切的里程數了，但我知道是少於七萬公里的。車是灰色的，是金屬灰。
It's a Honda. I think the year of manufacture should be 2006, and the model is Puma. I'm not entirely certain of the exact mileage, but I know it's under seventy thousand kilometres. The car is grey—metallic grey.
- John · turn 23
Less than seventy thousand kilometres for a 2006 vehicle isn’t too bad at all. Obviously, we’d still need to inspect it before putting a figure on it. Right, and one last thing — what sort of condition would you say it’s in? Any major scratches, accident damage or mechanical problems that you know of?
對於一輛 2006 年的車來說，跑了不到七萬公里算相當不錯了。顯然，在給出具體估價之前，我們仍需進行檢查。好的，最後還有一件事——您覺得它的車況如何？有任何您知道的嚴重刮痕、事故損壞或機械故障嗎？
- 潘陽 · turn 24
我覺得車況還算可以。車身有幾道小刮痕，畢竟也開了這麼多年，不過從來沒有發生過嚴重事故，機械方面也沒有甚麼大問題。我昨天剛好用手機拍了幾張照片。您要不要看一下？
I think the condition is reasonably good. There are a few minor scratches on the bodywork—after all, it has been driven for so many years—but it has never been in a serious accident, and there are no major mechanical issues that I know of. I happened to take a few photos on my phone yesterday. Would you like to have a look?
- John · turn 25
Yes, absolutely. Let me have a look. Hmm… from the photos, it appears to have been looked after reasonably well. Of course, I don’t want to put the cart before the horse — our valuer will need to inspect the car in person before we can make you a firm offer.
當然可以，讓我看一下。嗯……從照片來看，保養得相當不錯。當然，我不想本末倒置——我們的估價師需要親自檢查車輛，我們才能給您一個確定的報價。
- 潘陽 · turn 26
沒問題。我今天就是開這輛車過來的，所以你們現在就可以看看。如果你們給的價格合適，我就考慮直接拿它折價換購，這樣也省得我再到處找買家。
No problem. I drove this car here today, so you can take a look right now. If the price you offer is suitable, I'll consider trading it in directly, which saves me the hassle of looking for buyers elsewhere.
- John · turn 27
Perfect. In that case, I’ll ask our valuer to take a look while we sort out the paperwork. After that, my colleague can go through the finance options with you, and we can confirm the availability and expected delivery date of the red automatic Corolla. If everything stacks up, we can get the ball rolling today.
太好了。那樣的話，在我們處理文書手續時，我會請估價師先去檢查一下車輛。之後，我的同事可以和您詳細討論貸款方案，我們也可以確認那輛紅色自排卡羅拉的現車情況和預計交車日期。如果各方面都沒問題，我們今天就可以開始辦理了。
- 潘陽 · turn 28
好，那就這麼辦吧。不過在我簽任何文件之前，我想先把車價、舊車估價、分期付款的利息和所有其他費用都弄清楚。我不希望最後才發現還有一大堆額外費用。
All right, let's do that. But before I sign any documents, I want to be completely clear on the car price, the trade-in valuation, the financing interest, and all other fees. I don't want to find out at the very end that there's a huge pile of extra costs.
- John · turn 29
Absolutely. We’ll give you a written breakdown so you can see the purchase price, the trade-in allowance, any dealer charges, finance costs and the final amount payable. Take your time and make sure you’re happy with everything before you sign.
完全沒問題。我們會給您一份書面明細表，讓您清楚看到購買價格、舊車折抵金額、任何經銷商手續費、貸款成本以及最終應付金額。您可以慢慢看，確保滿意所有條款後再簽字。
- 潘陽 · turn 30
那就好。只要價格合理，而且紅色的車能在我女兒婚禮之前到，我想今天應該就可以把事情定下來。
That's good. As long as the price is reasonable and the red car can arrive before my daughter's wedding, I think we should be able to finalise things today.
- John · turn 31
Sounds good. Let’s go and have a look at your Honda first, and then we’ll take it from there.
聽起來很好。那我們先去看看您的本田車，然後我們再進行下一步。
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