Sickness Allowance Enquiry

Social Services · English ↔ Chinese

1. Centrelink Officer · turn 1

   Hello, Mr Li. How are you?

   你好，李先生。您今天好嗎？

2. 李先生 · turn 2

   謝謝。我最近不太好，所以今天才來找您。我希望您能幫幫我。

   Thank you. I haven't been doing very well recently, which is why I came to see you today. I hope you can help me.

3. Centrelink Officer · turn 3

   No problem, Mr Li. All right, can you tell me what’s happened so I can work out how I can assist you?

   沒問題，李先生。好的，您能告訴我發生了什麼事嗎？這樣我才能弄清楚如何為您提供協助。

4. 李先生 · turn 4

   我太太上星期出去買東西的時候被車撞了，腿骨折了。她在銀行工作，醫生說她接下來幾個月都沒辦法上班。我還在讀書，所以她一直是我們家主要的收入來源。現在她不能工作，我們一下子少了大部分的收入，真的不知道該怎麼辦。

   My wife was hit by a car while shopping last week and fractured her leg. She works at a bank, and the doctor said she won't be able to work for the next few months. I'm still studying, so she has always been the main breadwinner in our family. Now that she can't work, we've suddenly lost most of our income, and we really don't know what to do.

5. Centrelink Officer · turn 5

   I see. That must put quite a bit of financial pressure on your family. In this case, we may be able to help through Sickness Allowance. It provides financial assistance to people who are employed, including those who are self-employed, but are temporarily unable to do their usual work because of a medical condition.

   我明白了。這一定給您的家庭帶來了相當大的經濟壓力。在這種情況下，我們或許能透過疾病津貼（Sickness Allowance）為您提供幫助。這項津貼為有工作的人士（包括個體經營者）提供經濟援助，適用於他們因健康狀況而暫時無法從事日常工作的情況。

6. 李先生 · turn 6

   那太好了。我太太只有十天的帶薪病假，很快就會用完。我自己還在念書，只是偶爾在一家餐廳打零工，賺點外快。老實說，如果沒有這筆津貼，我們恐怕連房租都付不起。

   That's wonderful. My wife only has ten days of paid sick leave, which will run out very soon. I'm still studying and only occasionally do casual shifts at a restaurant to make a bit of extra money. Honestly speaking, without this allowance, we probably wouldn't even be able to pay the rent.

7. Centrelink Officer · turn 7

   All right. Before we can assess the claim, we’ll need some supporting documents. Your wife will need to ask her doctor to complete this medical certificate confirming that she’s temporarily unable to perform her usual work. We may also need information about her employment, her paid leave entitlements and both of your financial circumstances.

   好的。在我們評估該申請之前，需要一些證明文件。您太太需要請她的醫生填寫這份醫療證明表格，以確認她暫時無法從事其日常工作。我們可能還需要有關她的就業情況、有薪假期權利以及您雙方的財務狀況等資訊。

8. 李先生 · turn 8

   醫療證明沒問題，我們可以請她的醫生填。那我們大概可以領多少疾病津貼呢？哪些因素會影響我們可以領取的金額？還有，我們甚麼時候可以收到錢？因為我們現在真的很需要這筆錢。

   The medical certificate won't be a problem; we can have her doctor fill it out. Approximately how much Sickness Allowance could we receive? What factors affect the amount we can get? Also, when can we receive the payment? We really need this money right now.

9. Centrelink Officer · turn 9

   The amount of Sickness Allowance you receive depends on your circumstances, including both your and your wife’s income and assets. In other words, the payment is means-tested. We look at both the income test and the assets test when assessing your eligibility and payment rate.

   您所能領取的疾病津貼金額取決於您的個人情況，包括您與您太太雙方的收入和資產。換言之，該項補助是需要進行經濟狀況審查（means-tested）的。在評估您的資格和發放金額時，我們會同時參考收入審查和資產審查。

10. 李先生 · turn 10

    那我在餐廳打零工賺的錢也要申報嗎？我的收入不固定，有時候一個星期有兩三個班，有時候完全沒有班。

    Do I also need to declare the money I earn from my casual job at the restaurant? My income isn't fixed; sometimes I get two or three shifts a week, and sometimes I have no shifts at all.

11. Centrelink Officer · turn 11

    Yes. You’ll need to declare your income, even if it varies from fortnight to fortnight. Your wife’s income may also need to be taken into account, including any paid leave she receives from her employer. It’s important that you give us accurate information because a change in either of your incomes could affect the amount you’re entitled to.

    是的。您必須申報您的收入，即使每兩週的收入有所波動也是如此。您太太的收入也可能需要計算在內，包括她從雇主那裡獲得的任何帶薪休假薪酬。向我們提供準確的資訊非常重要，因為您雙方任何一方收入的變動，都可能影響您有權領取的金額。

12. 李先生 · turn 12

    我明白。那資產方面呢？我們沒有房子，現在住的是租來的公寓。不過我們有一些存款，還有一輛舊車。這些都算資產嗎？

    I understand. What about assets? We don't own a house; we currently live in a rented apartment. However, we have some savings and an old car. Do these count as assets?

13. Centrelink Officer · turn 13

    Some assets are taken into account, but different rules apply to different types of assets. We’ll ask you to provide details of your savings and other relevant assets as part of the claim. Having some savings or owning a car doesn’t automatically mean you won’t qualify; we need to assess your overall circumstances against the applicable limits.

    某些資產確實會被計算在內，但不同的資產類型適用不同的規則。作為申請的一部分，我們會要求您提供存款及其他相關資產的詳細資訊。擁有一些儲蓄或擁有一輛車並不自動意味著您不符合資格；我們需要對照適用的資產限額來評估您的整體情況。

14. 李先生 · turn 14

    好的。那最高可以領多少？是不是申請一交上去就馬上開始算？

    Alright. What is the maximum amount we can receive? Does it start being calculated right from the moment the application is submitted?

15. Centrelink Officer · turn 15

    The maximum fortnightly amount you can each receive is $439.40, although the actual amount will depend on your income and assets. There’s also usually a waiting period. You’re not normally paid for the first seven days that you’re eligible for Sickness Allowance, so you should take that into account when planning your finances.

    你們每人每兩週可領取的最高金額為439.40澳元，不過實際金額取決於你們的收入和資產。此外，通常還有一個等待期。在您符合疾病津貼資格的前七天通常是沒有補貼發放的，因此您在規劃財務時應將這一點考慮在內。

16. 李先生 · turn 16

    原來還有七天的等待期。我還以為只要醫生證明交上去，就可以馬上領到錢。那我們現在手頭真的有點緊，房租又快到期了。

    So there's a seven-day waiting period. I thought that as soon as the doctor's certificate was submitted, we could get the money immediately. Our finances are really tight right now, and the rent is almost due.

17. Centrelink Officer · turn 17

    I understand. The best thing you can do is lodge the claim and provide all the required documents as soon as possible. Missing information can hold things up, so make sure the medical certificate and any other supporting documents are complete when you submit them.

    我理解。您現在最好儘快遞交申請並提供所有必需的文件。資料缺失會拖慢審批進度，因此在提交時，請確保醫療證明及任何其他證明文件完整無誤。

18. 李先生 · turn 18

    好。你現在已經了解我們的情況了。你覺得除了疾病津貼之外，我們還能不能領取其他津貼？現在每一分錢對我們來說都很重要。

    Okay. You now understand our situation. Do you think that besides Sickness Allowance, we might be able to receive other allowances? Every cent counts for us right now.

19. Centrelink Officer · turn 19

    If you qualify for Sickness Allowance, you may also be entitled to other payments and benefits, such as Pharmaceutical Allowance, Rent Assistance or Telephone Allowance. Each one has its own eligibility requirements, so we’d need to check your circumstances before confirming what you can receive.

    如果您符合疾病津貼的資格，您可能還有權獲得其他補貼和福利，例如藥物補貼（Pharmaceutical Allowance）、租金補助（Rent Assistance）或電話補貼（Telephone Allowance）。每項補貼都有各自的資格要求，因此我們需要核實您的具體情況，然後才能確認您可以領取哪些項目。

20. 李先生 · turn 20

    租金補助聽起來對我們很有幫助。我們現在每兩個星期都要交房租。這個是不是也要做收入和資產審查？

    Rent Assistance sounds like it would be very helpful to us. We have to pay rent every fortnight right now. Is this also subject to income and assets testing?

21. Centrelink Officer · turn 21

    There are eligibility rules that apply, and the amount of Rent Assistance can depend on things such as how much rent you pay and your family circumstances. When you lodge your claim, make sure you provide your current rental details. We may ask for evidence of the rent you’re paying.

    這項補助同樣適用相應的資格規則，而且租金補助的金額取決於您支付的租金額度以及您的家庭狀況等因素。在您遞交申請時，請務必提供您目前的租賃詳情。我們可能會要求您提供所付租金的證明。

22. 李先生 · turn 22

    那藥物津貼呢？我太太出院之後還要吃止痛藥，而且醫生說之後可能還要做物理治療。我們最近的醫療開支也增加了不少。

    What about Pharmaceutical Allowance? My wife still needs to take painkillers after being discharged, and the doctor said she might need physiotherapy later on. Our medical expenses have increased quite a bit recently.

23. Centrelink Officer · turn 23

    Pharmaceutical Allowance is intended to help eligible people with the cost of prescription medicines. Whether your wife qualifies will depend on the payment she receives and the applicable eligibility rules. Keep in mind that not every medical expense is covered by that allowance.

    藥物補貼旨在幫助符合條件的人士支付處方藥費用。您太太是否符合資格，取決於她所領取的補貼種類以及適用的資格規定。請記住，並非所有醫療費用都包含在該補貼範圍內。

24. 李先生 · turn 24

    明白了。看來要辦的東西還真不少，不過至少現在有條路可以走。那我回去就把資料準備好。

    Understood. It seems there really is quite a lot to take care of, but at least now there is a way forward. I'll get the documents ready once I get back.

25. Centrelink Officer · turn 25

    That would be a good idea. Make sure the medical certificate is properly completed and that you provide the relevant income, asset and rental information. If your circumstances change while you’re receiving a payment—for example, if your wife returns to work earlier than expected or your income from the restaurant increases—you’ll need to let Centrelink know.

    這是個好主意。請確保醫療證明填寫規範完整，並提供相關的收入、資產和租賃資訊。如果您在領取津貼期間個人情況發生變化——例如您太太比預期提前重返工作，或者您在餐館的收入有所增加——您都需要及時通知澳洲服務局（Centrelink）。

26. 李先生 · turn 26

    好的，太謝謝您了。我會盡快提交醫療證明和相關表格，希望我們可以早點領到津貼。這樣我們的生活也能輕鬆一點，不至於每天都為房租和生活費發愁。

    Alright, thank you so much. I will submit the medical certificate and relevant forms as soon as possible, and hopefully we can receive the allowance soon. That way our lives will be a bit easier, and we won't have to worry about rent and living expenses every day.

27. Centrelink Officer · turn 27

    You’re welcome, Mr Li. Once you’ve gathered the documents, lodge them as soon as you can. If you have trouble completing any part of the claim, contact us and we can explain what information is required. I hope your wife has a smooth recovery.

    不客氣，李先生。一旦您備齊了文件，請儘快遞交。如果您在填寫申請的任何部分遇到困難，請聯繫我們，我們可以解釋需要提供哪些資訊。祝願您的太太康復順利。

28. 李先生 · turn 28

    謝謝您的幫忙。我回去就開始準備，希望事情能順利一點。

    Thank you for your help. I'll start preparing as soon as I get home, and hope everything goes smoothly.

This is the read-only transcript view, for reviewing before or after a practice session.