Victim Support (Armed Robbery)

1. Caseworker · turn 1

   Good morning. You've reached Victim Support NSW. My name is Sarah. How can I help you today?

   早上好。這裡是新南威爾士州受害者支援服務處。我叫莎拉。今天有甚麼可以幫到你？

2. Client · turn 2

   你好。我前幾天在回家的路上被搶劫了。事情發生得太突然，我到現在還是很害怕，晚上也睡不好。

   Hello. I was robbed on my way home a few days ago. It happened so suddenly that I am still very frightened, and I have not been sleeping well at night.

3. Caseworker · turn 3

   I'm very sorry to hear that. Were you physically injured during the incident?

   很遺憾聽到這件事。你在事件中身體有沒有受傷？

4. Client · turn 4

   我身上只有一些擦傷，醫生說沒有大礙，但我的精神狀態一直很差。我現在一個人住，只要一聽到門外有動靜就很緊張。

   I only have some abrasions, and the doctor said they were not serious, but I have remained in a very poor emotional state. I live alone now, and I become very anxious whenever I hear any noise outside my door.

5. Caseworker · turn 5

   That sounds like a very traumatic experience. Have you reported the incident to the police?

   聽起來這是一次創傷非常嚴重的經歷。你有向警方報案嗎？

6. Client · turn 6

   有，我當天就報警了。警察也帶我去醫院檢查，還給了我一個案件編號。

   Yes, I reported it to the police that same day. The police also took me to hospital for an examination and gave me an event number.

7. Caseworker · turn 7

   That's good. Having a police event number will help with any support applications. Did the offender take anything valuable?

   那很好。警方事件編號有助於提出任何支援申請。犯人有搶走任何貴重物品嗎？

8. Client · turn 8

   我的手機、銀包和銀行卡都被搶走了，裡面還有大約四百多澳元現金。最麻煩的是，我很多重要證件都放在銀包裡。

   My mobile phone, wallet and bank cards were all stolen, and there was also a little over 400 Australian dollars in cash inside. The biggest problem is that many of my important identification documents were in my wallet.

9. Caseworker · turn 9

   I understand. Besides replacing those items, are you experiencing any financial hardship because of what happened?

   我明白。除了需要補辦和更換這些物品之外，你是否因為這次事件而遇到任何經濟困難？

10. Client · turn 10

    有。我這個星期都沒有辦法上班，醫生建議我先休息幾天，所以我少了好幾天的收入。我現在連付房租都有點困難。

    Yes. I have been unable to work at all this week. The doctor advised me to rest for a few days, so I have lost several days of income. I am now even having some difficulty paying my rent.

11. Caseworker · turn 11

    In that case, you may be eligible for financial assistance for your immediate needs and economic loss. We can also arrange counselling services if you're finding it difficult to cope emotionally.

    在這種情況下，你可能符合資格，就即時需要和經濟損失獲得經濟援助。如果你在情緒上難以應對，我們也可以安排輔導服務。

12. Client · turn 12

    真的嗎？我最近一直睡不好，也常常做惡夢。我從來沒有遇過這種事情，整個人都被嚇壞了。

    Really? I have not been sleeping well recently and often have nightmares. I have never experienced anything like this before, and I am completely traumatised.

13. Caseworker · turn 13

    Many victims experience anxiety, nightmares and difficulty sleeping after a traumatic event. You're certainly not alone. Professional counselling may help you recover.

    許多受害者在經歷創傷事件後都會感到焦慮、做惡夢和難以入睡。你絕對不是唯一有這些情況的人。專業輔導或許可以幫助你康復。

14. Client · turn 14

    太好了，真的非常謝謝你。我朋友也說他們會接濟一下我，但我知道他們自己的生活也不容易。大家都是新移民，在這裡都不富裕。

    That is wonderful. Thank you very much. My friends have also said that they will help me out, but I know that their own lives are not easy either. We are all new migrants and none of us is well off here.

15. Caseworker · turn 15

    There may be some other services we can help you access in the longer term, but for now the priority is making sure your immediate needs are met. Please download the form called the **Immediate Needs Support Package** from our website, complete it, and send it back to us so we can start processing your application.

    長遠來說，我們或許還能協助你使用其他服務，但目前最重要的是確保你的即時需要得到滿足。請從我們的網站下載名為**即時需要支援計劃**的表格，填妥後交回給我們，以便我們開始處理你的申請。

16. Client · turn 16

    你們網站有中文版本嗎？我的英文不太好，怕填錯資料。你可以把表格寄給我，或者發到我的電子郵件嗎？

    Does your website have a Chinese version? My English is not very good, and I am worried that I may enter the information incorrectly. Could you post the form to me or send it to my email address?

17. Caseworker · turn 17

    Certainly. We have translated information available in several languages, and I can email the form to you today. If you need an interpreter to help you complete it, we can arrange one free of charge.

    當然可以。我們提供多種語言的翻譯資訊，今天也可以把表格透過電郵發給你。如果你需要口譯員協助填寫，我們可以免費為你安排。

18. Client · turn 18

    那太好了，非常感謝。我想請口譯員幫我，不然我怕自己看不懂那些內容。

    That would be wonderful. Thank you very much. I would like an interpreter to help me because I am worried that I will not understand the content by myself.

19. Caseworker · turn 19

    Of course. Once we've received your application, we'll assess your eligibility. If approved, you may receive financial assistance for your immediate needs, counselling, and in some cases a recognition payment to acknowledge the trauma you've experienced.

    當然可以。我們收到你的申請後，便會評估你是否符合資格。如果申請獲批，你可能會獲得即時需要經濟援助和輔導；在某些情況下，也可能獲得認可金，以承認你所經歷的創傷。

20. Client · turn 20

    請問這筆錢多久才可以批下來？我真的很擔心接下來幾個星期的生活費。

    May I ask how long it will take for this payment to be approved? I am very worried about my living expenses over the next few weeks.

21. Caseworker · turn 21

    Processing times vary depending on each case and whether we've received all the supporting documents. We'll contact you if we need any additional information.

    處理時間會因個別案件，以及我們是否已收到所有證明文件而有所不同。如果需要任何額外資料，我們會聯絡你。

22. Client · turn 22

    好的，我回去就會把需要的文件整理好，包括警方的案件編號、醫療證明和銀行資料。

    All right. I will organise the required documents when I get home, including the police event number, medical documents and bank details.

23. Caseworker · turn 23

    Excellent. If your circumstances change before your application is finalised, please let us know as soon as possible.

    很好。如果你的情況在申請完成審批前有所改變，請儘快通知我們。

24. Client · turn 24

    好的，我一定會的。

    All right. I certainly will.

25. Caseworker · turn 25

    Is there anything else you'd like to ask before we finish today?

    今天結束通話前，你還有其他問題想問嗎？

26. Client · turn 26

    沒有了。真的非常感謝你的幫助。今天和你談完之後，我安心了很多。

    No. Thank you very much for your help. I feel much more reassured after speaking with you today.

27. Caseworker · turn 27

    I'm glad I could help. Take care of yourself, and don't hesitate to contact us again if you need further assistance. I wish you all the best with your recovery.

    很高興能夠幫到你。請好好照顧自己，如果需要進一步協助，請隨時再次聯絡我們。祝你順利康復。

28. Client · turn 28

    謝謝，再見。

    Thank you. Goodbye.

This is the read-only transcript view, for reviewing before or after a practice session.