Workplace Racial Discrimination

1. Officer · turn 1

   Good morning, sir. Sorry to keep you waiting. I had a few documents to finish processing. Please take a seat. I understand you've come here because you'd like to make a complaint about racial discrimination. Before we decide whether discrimination may have occurred, I'd like to hear exactly what happened in your own words.

   早安，先生。很抱歉讓您久等了，我剛才需要處理完幾份文件。請坐。我知道您今天前來是想就種族歧視提出投訴。在我們判斷是否可能發生歧視之前，我想先聽您親自詳細說明事情的經過。

2. Customer · turn 2

   沒關係。我昨天早上去了一家書店，想買一本英文故事書送給我剛出生的外甥女。可是我剛走進店裡，一位店員看了我一眼，就對我說：「我們這裡只有英文書。」

   That’s all right. Yesterday morning, I went to a bookshop to buy an English storybook for my newborn niece. However, as soon as I entered the shop, a staff member looked at me and said, “We only have English books here.”

3. Officer · turn 3

   How did you interpret that comment? Do you believe the staff member was referring to your race or ethnic background? We need to establish that before we can determine whether there may have been a breach of the Anti-Discrimination Act.

   您如何理解那句話？您認為該名職員是在針對您的種族或族裔背景嗎？我們需要先確定這一點，才能判斷是否可能違反《反歧視法》。

4. Customer · turn 4

   我覺得他就是因為我的種族才那樣說。當時店裡還有其他顧客，可是他只對我說了那句話。他想當然地認為我一定是在找其他語言的書，還認為長得像亞洲人的人就不會說英文，這難道不是種族偏見嗎？

   I believe he said that because of my race. There were other customers in the shop at the time, but he made that comment only to me. He simply assumed that I must have been looking for books in another language and that someone who looks Asian couldn’t speak English. Isn’t that racial prejudice?

5. Officer · turn 5

   Did you ask the staff member what they meant by that, or why they made that comment? It's important that we understand exactly what was said and how the conversation unfolded before reaching any conclusions.

   您有沒有問該名職員那句話是甚麼意思，或者為甚麼作出那項評論？在得出任何結論之前，我們必須準確了解雙方說了甚麼，以及談話如何發展。

6. Customer · turn 6

   我當然有問。我問他：「你這句話是什麼意思？」可是他根本沒有回答我，只是一臉不耐煩地看著我。我又問他是不是在歧視我，他立刻叫我離開，還說如果我不走，他就要叫保安。

   Of course I asked. I said, “What do you mean by that?” However, he didn’t answer me at all and merely looked at me impatiently. I then asked whether he was discriminating against me. He immediately told me to leave and said that, if I didn’t go, he would call security.

7. Officer · turn 7

   Were there any witnesses who saw or heard what happened? For example, were there any customers or other staff members nearby who might be able to support your account of the incident?

   有沒有任何證人看到或聽到事情的經過？例如，附近有沒有顧客或其他職員可能可以支持您對事件的陳述？

8. Customer · turn 8

   當時店裡有幾位顧客，也有另一位店員在收銀台，可是我沒有跟他們說話。而且那是我第一次去那家店，所以我也不認識任何人。

   There were several customers in the shop at the time, and another staff member was at the checkout, but I didn’t speak to them. It was also my first time visiting that shop, so I didn’t know anyone there.

9. Officer · turn 9

   I see. Well, it's crucial to establish that you were the subject of racially motivated discrimination. However, based on your statement alone, we don't yet have enough evidence to prove that. It would certainly help if we could identify and contact any witnesses, or if you knew of anyone else who had experienced something similar at that shop.

   明白。我們必須確定您受到的是基於種族動機的歧視。不過，目前僅憑您的陳述，我們還沒有足夠證據證明這一點。如果能夠確認並聯絡任何證人，或者您知道其他人曾在該店遇到類似情況，肯定會有所幫助。

10. Customer · turn 10

    我真的不認識其他人，也不知道有沒有人遇過同樣的事情。不過我相信店裡應該有閉路電視，希望可以證明我說的都是真的。

    I genuinely don’t know anyone else, nor do I know whether anybody has experienced the same thing. However, I believe the shop should have CCTV, and I hope it can prove that everything I’ve said is true.

11. Officer · turn 11

    That's a good point. We'll certainly look into whether CCTV footage is available. Although the lack of witnesses makes the investigation more challenging, it doesn't necessarily mean there's nothing we can do. Based on what you've told me, the shop assistant's behaviour may have been racially motivated. We can contact the shop owner or employer to obtain more information about the staff member and investigate the matter further.

    這一點很好。我們一定會查明是否有閉路電視片段。雖然缺乏證人會令調查更具挑戰性，但不一定表示我們無法採取任何行動。根據您所說的情況，店員的行為可能具有種族動機。我們可以聯絡店主或僱主，取得更多有關該名職員的資料，並進一步調查事件。

12. Customer · turn 12

    如果需要，我願意提供任何資料，也願意配合調查。我只是希望不要再有人因為長相或者種族而受到這種待遇。

    If necessary, I’m willing to provide any information and cooperate with the investigation. I only hope that nobody else will be treated this way because of their appearance or race.

13. Officer · turn 13

    Thank you. I'll record your statement today and open a case file. We may contact you again if we need further information. Depending on the outcome of our initial enquiries, the matter may be referred to conciliation before any further legal action is considered.

    謝謝。今天我會記錄您的陳述並建立個案檔案。如果需要進一步資料，我們可能會再次聯絡您。視乎初步查詢的結果，在考慮任何進一步法律行動之前，事件可能會被轉介進行調解。

14. Customer · turn 14

    好的，你覺得該怎麼辦就怎麼辦吧。我真是不懂，在澳大利亞這樣一個多元文化國家，怎麼還會有這種垃圾。我只是希望事情能夠得到公平處理，不要再有人有同樣的遭遇。

    All right. Please handle it as you think appropriate. I genuinely don’t understand how this sort of rubbish can still occur in a multicultural country such as Australia. I only hope the matter will be handled fairly and that nobody else will have the same experience.

15. Officer · turn 15

    I understand why you're upset, and we'll handle your complaint as fairly and objectively as possible. We'll keep you informed of any progress, and if additional evidence becomes available, we'll take that into account during our investigation.

    我明白您為甚麼感到不滿。我們會盡可能公平客觀地處理您的投訴，並向您通報任何進展。如果取得更多證據，我們會在調查期間將其納入考慮。

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