Public Housing Application

1. Housing Officer · turn 1

   Good morning. You've reached Housing Support NSW. My name is Richard Jones. How can I help you today?

   早安，這裡是新南威爾士州住房支援服務。我叫Richard Jones。今天有甚麼可以幫到您的？

2. Applicant · turn 2

   您好！我今天打電話是想諮詢一下申請公租房。

   Hello. I’m calling today to enquire about applying for public housing.

3. Housing Officer · turn 3

   Certainly. To apply for public housing, you need to meet several eligibility criteria, including the age and residency requirements. Could you please tell me a bit more about your situation?

   當然可以。申請公營房屋需要符合多項資格條件，包括年齡和居住要求。請您再告訴我一些個人情況，可以嗎？

4. Applicant · turn 4

   好的。我今年六十六歲了。我是十年前拿到澳洲永久居民身分的，但還沒有入籍。我老伴跟我離婚後就回國了。我現在暫時住在我表姐家，寄人籬下始終不方便。而且她家離市中心很遠，我又不會開車，所以我想申請一套市中心附近的公租房。你們好像在 Parramatta 就有公屋。

   All right. I’m 66 years old. I obtained Australian permanent residency ten years ago but haven’t become a citizen. My spouse returned to China after divorcing me. I’m temporarily staying at my cousin’s home, but depending on someone else for accommodation is inconvenient. Her home is also far from the city centre, and I can’t drive, so I’d like to apply for public housing near the city centre. I believe you have public housing in Parramatta.

5. Housing Officer · turn 5

   Alright. Based on what you've told me, you meet the age and residency requirements because you're over sixty-five and have lived in Australia for more than ten years. To be eligible for public housing, you'll also need to undergo an income test. This means your income must not exceed the eligibility threshold. May I ask if you're currently working?

   好的。根據您所說的情況，由於您已年滿六十五歲，並且在澳洲居住超過十年，因此您符合年齡和居住要求。 要符合公營房屋的資格，您也需要接受收入審查，也就是您的收入不得超過資格上限。 請問您目前有工作嗎？

6. Applicant · turn 6

   我有工作的。我現在在一所中文學校教中文，每個星期六和星期日上課兩天。

   Yes, I’m working. I currently teach Chinese at a Chinese school on Saturdays and Sundays, two days each week.

7. Housing Officer · turn 7

   Okay. How much do you earn? Are you paid weekly or fortnightly?

   好的。您的收入是多少？工資是每星期還是每兩星期發放？

8. Applicant · turn 8

   我想想。我的時薪是三十澳元，所以我每星期的稅前收入大概是四百澳元。

   Let me think. My hourly rate is 30 Australian dollars, so my weekly income before tax is approximately 400 dollars.

9. Housing Officer · turn 9

   Thank you. That shouldn't be a problem. Can I also ask whether you receive any Centrelink payments or other government benefits?

   謝謝。這應該不成問題。 我也可以問一下，您有沒有領取任何Centrelink款項或其他政府福利嗎？

10. Applicant · turn 10

    有。我領長者養老金。Centrelink 每兩個星期會發給我二百零七點一一澳元。

    Yes. I receive the Age Pension. Centrelink pays me 207.11 Australian dollars every fortnight.

11. Housing Officer · turn 11

    Thank you. Now I'd also like to ask about your superannuation. Approximately how much money do you have in your super account?

    謝謝。 現在我也想了解您的退休公積金。您的退休公積金帳戶大約有多少錢？

12. Applicant · turn 12

    你是說我從 Centrelink 拿的養老金嗎？每兩個星期 Centrelink 都會付給我二百零七點一一澳元。

    Do you mean the Age Pension I receive from Centrelink? Centrelink pays me 207.11 Australian dollars every fortnight.

13. Housing Officer · turn 13

    No, I mean your superannuation account — your retirement savings, not your Age Pension from Centrelink.

    不是，我指的是您的退休公積金帳戶，也就是您的退休儲蓄，而不是Centrelink發放的年齡退休金。

14. Applicant · turn 14

    哦，不好意思，我誤會了。我退休金帳戶裡大概有十二萬澳元，一直沒有提領。

    Oh, I’m sorry. I misunderstood. There is approximately 120,000 Australian dollars in my superannuation account, and I haven’t withdrawn any of it.

15. Housing Officer · turn 15

    That's alright. I'll also need to ask about your assets. Besides your superannuation, do you own any property, savings, investments or vehicles, either in Australia or overseas?

    沒關係。 我還需要詢問您的資產。除了退休公積金以外，您在澳洲或海外有沒有任何物業、存款、投資或車輛？

16. Applicant · turn 16

    我在澳洲沒有自己的房子，銀行存款只有大概八千澳元。我在中國有一套公寓，是我父母留下來的，目前租給別人，每個月租金折合澳元大概五百元。另外，我還有一輛二○一二年的 Toyota Corolla。

    I don’t own a home in Australia and have only about 8,000 Australian dollars in bank savings. I own an apartment in China that my parents left to me. It is currently rented out and earns the equivalent of approximately 500 Australian dollars per month. I also own a 2012 Toyota Corolla.

17. Housing Officer · turn 17

    Thank you for letting me know. We'll need documentary evidence of your income, Centrelink payments, superannuation balance and assets. You'll also need to provide identification and proof of your permanent residency.

    謝謝您告訴我。 我們需要您提供收入、Centrelink款項、退休公積金餘額和資產的書面證明。您也需要提供身分證明和永久居民身分證明。

18. Applicant · turn 18

    好的，沒有問題。我需要把這些文件寄給你們，還是可以在網上提交？

    All right, no problem. Do I need to post these documents to you, or can I submit them online?

19. Housing Officer · turn 19

    You can do either. The quickest option is to submit your application online through the Housing Pathways website. If you'd prefer, you can also book an appointment and bring your documents into one of our service centres.

    兩種方式都可以。最快的方法是透過Housing Pathways網站在網上提交申請。如果您願意，也可以預約時間，把文件帶到我們其中一個服務中心。

20. Applicant · turn 20

    明白了。那申請之後大概要等多久才能分配到房子呢？

    I understand. Approximately how long will I need to wait for housing after applying?

21. Housing Officer · turn 21

    That depends on your circumstances and the availability of suitable properties in your preferred area. Waiting times in Parramatta are generally quite long and can be several years. If your housing situation becomes urgent, we can assess whether you're eligible for priority housing.

    這取決於您的情況，以及您所選地區有沒有合適的房屋。Parramatta的等候時間一般相當長，可能需要數年。 如果您的住房情況變得緊急，我們可以評估您是否符合優先住房資格。

22. Applicant · turn 22

    我明白。不過我的幾個家人下個月就要從中國搬來澳洲和我一起住，我表姐家真的住不下那麼多人了。我這種情況可以申請優先配房嗎？

    I understand. However, several members of my family are moving from China to Australia next month and will be living with me. My cousin’s home genuinely can’t accommodate so many people. Can I apply for priority housing in this situation?

23. Housing Officer · turn 23

    Possibly. We'll need to assess your circumstances in more detail. If you're experiencing severe overcrowding or hardship, you may be eligible for priority housing. We'll need supporting documents before we can make that assessment.

    有可能。我們需要更詳細地評估您的情況。如果您正面對嚴重居住擠迫或困境，可能符合優先住房資格。我們需要佐證文件，才能作出評估。

24. Applicant · turn 24

    好的，我會盡快把所有文件準備好。今天真的非常感謝您的幫助。

    All right. I’ll prepare all the documents as soon as possible. Thank you very much for your help today.

25. Housing Officer · turn 25

    You're very welcome. If you have any questions while completing the application, please don't hesitate to contact us again. I hope everything goes smoothly. Have a nice day.

    不客氣。如果您填寫申請時有任何問題，請隨時再次聯絡我們。 希望一切順利。祝您有愉快的一天。

26. Applicant · turn 26

    謝謝，再見。

    Thank you. Goodbye.

27. Housing Officer · turn 27

    Goodbye.

    再見。

This is the read-only transcript view, for reviewing before or after a practice session.