Suspected Elder Abuse

1. Caseworker · turn 1

   Good morning, Ms Jiang. My name is Andy Lo. I’m calling on behalf of the Elder Rights Advocacy Service. I understand that this may be a sensitive time for you, and I appreciate your willingness to speak with me today. We received a report from your nursing home relating to some concerns about your wellbeing. Can you share with me how you’ve been feeling since your arrival?

   早安，姜女士。我叫Andy Lo，代表長者權益倡導服務致電給您。我明白這段時間對您而言可能比較敏感，也感謝您願意今天和我談談。我們收到您所在院舍的一份通報，當中提到一些對您身心狀況的擔憂。您可以和我分享一下入住後的感受嗎？

2. Ms Jiang · turn 2

   是的。現在能有一個安全的地方住，確實讓我鬆了一口氣，但我還在努力整理以前發生的一切。在我搬到這裡之前，情況真的不太好。我經常感到孤立無援，有時候在自己的家裡也感覺不到安全。

   Yes. Having a safe place to live now has certainly been a relief, but I’m still trying to process everything that happened before. The situation was genuinely quite bad before I moved here. I often felt isolated and helpless, and sometimes I didn’t even feel safe in my own home.

3. Caseworker · turn 3

   I’m very sorry to hear that. Please know that everything we discuss will be treated with confidentiality. You mentioned not feeling safe at home. Can you help me understand more about what happened? Was there anyone you were particularly concerned about?

   聽到這件事，我感到非常難過。請放心，我們討論的一切都會保密。您提到在家中感到不安全，可以再告訴我多一點所發生的事情嗎？有沒有某個人令您特別擔心？

4. Ms Jiang · turn 4

   嗯，怎麼說呢，真的是難以啟齒。其實是我的兒子。他一直照顧我，也和我住在一起，但時間久了，我覺得他開始把我當成一個負擔。他會因為一些小事情就對我發火，有時候還會對我大吼大叫。 他有時候會把我一個人丟在家裡好多天，一點音信都沒有，也不管我有沒有足夠的食物和藥。後來他還經常跟我要錢。我本來不想給，但他一發脾氣我就害怕。到最後，我幾乎所有的積蓄都被他拿走了，可是他還是繼續跟我要。

   Well, how should I put it? It’s genuinely difficult to talk about. It was actually my son. He had been caring for me and living with me, but as time passed, I felt that he began treating me as a burden. He would lose his temper over small things and sometimes shout at me. Sometimes he would leave me alone at home for several days without contacting me or checking whether I had enough food and medication. Later, he also began asking me for money frequently. I didn’t want to give it to him, but I became frightened whenever he lost his temper. Eventually, he took nearly all my savings, yet he continued asking me for more.

5. Caseworker · turn 5

   Thank you for sharing that with me. I understand it can be very difficult to speak up about these things. It sounds like your son was someone you should have been able to trust, so his actions are concerning. Has anyone else in your family been aware of the situation?

   謝謝您願意告訴我這些。我明白要把這些事情說出來可能非常困難。您的兒子本來應該是您可以信任的人，因此他的行為令人擔憂。家中還有其他人知道這個情況嗎？

6. Ms Jiang · turn 6

   我曾經試著告訴我女兒，但是她說我是在誇大其詞、小題大做。她說哥哥只是照顧我太久，壓力太大，所以脾氣不好而已。她也不想摻和，叫我不要把事情鬧大。 之後我就甚麼都不說了。我沒有人可以訴說，只能一直憋在自己心裡。其實有一段時間，我甚至覺得可能真的是我太麻煩，給孩子們增加了負擔。

   I tried to tell my daughter, but she said I was exaggerating and making a fuss over nothing. She said her brother had simply been caring for me for too long and was under too much pressure, which was why he had a bad temper. She didn’t want to become involved and told me not to make the matter any bigger. After that, I stopped saying anything. I had nobody to talk to and could only keep everything bottled up. For a while, I even felt that perhaps I really was too much trouble and had placed a burden on my children.

7. Caseworker · turn 7

   Being isolated can make situations like this even harder to endure, particularly when you feel you have no one you can turn to. I’d now like to talk about the care you’re receiving. Have you had any medical evaluations or health check-ups since your arrival at the nursing home?

   被孤立會令這種情況更加難以承受，尤其是當您覺得沒有人可以求助時。現在我想談談您正在接受的照顧。入住院舍後，您有接受任何醫療評估或健康檢查嗎？

8. Ms Jiang · turn 8

   是的。這裡的護士都很好，也很細心。她們檢查了我的身體情況，還問了我一些心理健康方面的問題。她們也問我最近睡得好不好、會不會經常感到害怕或者焦慮。 這讓我感到很放心。她們似乎真的很關心我的情緒和身心狀況。以前我總覺得這些事情忍一忍就過去了，所以從來沒有認真看待過這方面的問題。

   Yes. The nurses here are very kind and attentive. They examined my physical condition and asked me some questions about my mental health. They also asked whether I had been sleeping well recently and whether I often felt frightened or anxious. That made me feel reassured. They seem genuinely concerned about my emotions and overall wellbeing. In the past, I always thought that I could simply endure these things until they passed, so I never took these issues seriously.

9. Caseworker · turn 9

   That’s very positive to hear. We can explore options for additional therapeutic support if that would be beneficial for you. I also want you to know that, as part of our role, we may suggest certain protective measures. This could include ongoing monitoring of your situation, working closely with the nursing home, or, where appropriate, taking legal action to prevent further harm. Before anything is decided, we would discuss the available options with you. How would you feel about us taking some of these steps on your behalf?

   很高興聽到這些。如果對您有幫助，我們可以探討提供額外治療支援的選擇。我也希望您知道，作為我們工作的一部分，我們可能會建議採取某些保護措施。 這些措施可能包括持續跟進您的情況、與院舍密切合作，或在適當情況下採取法律行動，以防止您再次受到傷害。在作出任何決定之前，我們會與您討論可行的選擇。您對我們代表您採取其中一些措施有甚麼感受？

10. Ms Jiang · turn 10

    我……我非常感激。但是我也擔心這樣做會不會對我的兒子有不好的影響。畢竟我覺得他也不是故意要傷害我的，可能只是照顧我的時間太長，壓力太大了。 我不想把事情弄得太大，更不希望他因為我而惹上甚麼麻煩。但是知道現在有人願意關心我、聽我說這些事情，我還是感到很寬慰的。我真的憋得太久了，以前總是擔心說出來以後會發生甚麼。

    I... I’m very grateful. However, I’m also worried that doing this might have a negative effect on my son. After all, I don’t think he deliberately intended to hurt me. Perhaps he had simply been caring for me for too long and was under too much pressure. I don’t want the matter to become too serious, and I certainly don’t want him to get into trouble because of me. Still, knowing that someone is now willing to care about me and listen to what I have to say is a great relief. I had kept everything inside for far too long and was always worried about what might happen if I spoke up.

11. Caseworker · turn 11

    You’ve shown tremendous strength in speaking up today, Ms Jiang. I understand that you have concerns about how this may affect your son, and we’ll make sure that your views and wishes are taken into account. As we move forward, would you feel comfortable if we worked closely with the nursing home to make sure your needs are fully met and that you remain safe? We can also keep you informed about any further steps and discuss them with you as the situation develops.

    姜女士，您今天願意說出來，展現了極大的勇氣。我明白您擔心這件事會如何影響兒子，我們會確保您的意見和意願得到考慮。 接下來，如果我們與院舍密切合作，確保您的需要得到充分照顧並保障您的安全，您會感到安心嗎？我們也可以隨時向您通報任何進一步行動，並隨着情況發展與您商討。

12. Ms Jiang · turn 12

    是的，謝謝。這樣我會安心很多。我現在真的不想再跟家裡發生甚麼衝突，也不想每天提心吊膽的。 我以後只想一個人安安穩穩地生活，有人照顧我的需要，也希望有一天我可以再次相信別人。

    Yes, thank you. That would make me feel much more secure. I genuinely don’t want any further conflict with my family, nor do I want to live in constant fear every day. From now on, I only want to live a peaceful and stable life, have my needs cared for, and perhaps one day be able to trust other people again.

13. Caseworker · turn 13

    Of course. Your safety and wellbeing are our priority. I’ll continue to liaise with the nursing home and make sure you’re kept informed. If at any stage you feel uncomfortable, unsafe, or simply want to talk about what has happened, please let the nursing home staff know so they can contact us. Thank you again for speaking so openly with me today, Ms Jiang.

    當然可以。您的安全和身心健康是我們的首要考慮。我會繼續與院舍聯絡，並確保您掌握最新情況。如果您在任何時候感到不舒服、不安全，或者只是想談談所發生的事情，請告訴院舍職員，讓他們聯絡我們。 姜女士，再次感謝您今天如此坦誠地與我交談。

14. Ms Jiang · turn 14

    好的，謝謝你願意聽我說這些。說出來以後，我心裡真的輕鬆了很多。

    All right. Thank you for being willing to listen to me. I genuinely feel much more relieved after speaking about it.

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